Armstrong Product Warranty Information

At ArmstrongWingFoil.com, we stand behind the quality, craftsmanship, and performance of every Armstrong product. Our warranty policy is designed to provide customers with confidence and peace of mind when purchasing premium wing foiling and hydrofoil equipment.

Armstrong products are developed using advanced engineering processes, premium composite materials, and rigorous quality control procedures to ensure long-lasting durability and reliable performance in demanding marine environments.

This warranty policy outlines the coverage, limitations, exclusions, and procedures relating to warranty claims for Armstrong products purchased through authorized retailers and official sales channels.

Warranty Coverage

Armstrong warrants that all eligible products are free from manufacturing defects in:

  • Materials
  • Workmanship
  • Structural integrity

under normal recreational use and proper maintenance during the applicable warranty period.

Warranty coverage applies only to original purchasers who provide valid proof of purchase from an authorized Armstrong retailer or approved sales channel.

Products Covered

Warranty coverage may apply to:

  • Foil masts
  • Front wings
  • Stabilizers
  • Fuselages
  • Wing foil boards
  • Hardware systems
  • Handles and booms
  • Wing canopies
  • Foil accessories
  • Protective covers and bags

Coverage periods may vary depending on product category and usage conditions.

Manufacturing Defects

Examples of manufacturing defects may include:

  • Structural delamination
  • Material separation
  • Carbon fiber integrity failures
  • Hardware mounting defects
  • Factory assembly issues

All warranty claims are carefully inspected to determine whether the issue resulted from manufacturing defects or external causes.

Warranty Limitations

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Surface scratches
  • Fading or discoloration
  • Impact damage
  • Improper storage
  • Incorrect assembly
  • Unauthorized modifications
  • Misuse or negligence
  • Commercial or rental use
  • Damage caused by accidents
  • Corrosion due to poor maintenance
  • Damage from transport or airline handling

Products used outside their intended purpose are not eligible for warranty coverage.

User Responsibility

Customers are responsible for:

  • Proper assembly
  • Regular inspection
  • Safe usage
  • Correct maintenance
  • Appropriate storage

Failure to follow recommended maintenance and safety procedures may void warranty eligibility.

Saltwater Maintenance

Because Armstrong products are frequently exposed to harsh marine environments, proper post-session maintenance is essential.

Customers should:

  • Rinse equipment with fresh water
  • Dry hardware thoroughly
  • Inspect moving components
  • Prevent long-term salt buildup
  • Store products away from direct heat and sunlight

Improper maintenance may contribute to premature wear and is not considered a manufacturing defect.

Warranty Claim Process

To submit a warranty claim, customers must provide:

  • Proof of purchase
  • Product photographs
  • Detailed issue description
  • Serial numbers where applicable
  • Additional supporting information if requested

Claims submitted without sufficient documentation may experience delays or rejection.

Inspection Procedure

All warranty claims undergo professional inspection by Armstrong support personnel or authorized service representatives.

Inspection may include:

  • Structural analysis
  • Product history review
  • Usage evaluation
  • Damage assessment

Armstrong reserves the right to determine final warranty eligibility at its sole discretion.

Repair or Replacement

If a warranty claim is approved, Armstrong may choose to:

  • Repair the product
  • Replace the product
  • Replace defective components
  • Offer an equivalent alternative product

Replacement products may differ slightly in color, graphics, or cosmetic appearance depending on product availability and production updates.

Shipping Responsibility

Customers may be responsible for:

  • Shipping products for inspection
  • Return shipping costs
  • Customs duties
  • Import taxes

Shipping responsibilities vary depending on region and distributor policies.

Warranty Transferability

Warranty coverage applies only to the original purchaser and is non-transferable.

Products purchased second-hand, through unauthorized sellers, or from unofficial marketplaces are not eligible for warranty support.

Commercial Usage Exclusion

Products used for:

  • Rentals
  • Commercial schools
  • Training centers
  • Professional commercial operations

may not qualify for standard warranty coverage due to increased usage intensity.

Separate commercial agreements may apply where available.

Safety Disclaimer

Foiling and water sports involve inherent risks including injury, equipment damage, and unpredictable environmental conditions.

Customers are responsible for:

  • Learning safe riding techniques
  • Wearing proper safety equipment
  • Riding within their skill limits
  • Following local water regulations

Armstrong is not liable for injuries, accidents, or damages resulting from product misuse or unsafe riding practices.

Product Modifications

Unauthorized modifications including:

  • Drilling
  • Sanding
  • Structural alterations
  • Hardware replacements
  • Non-approved repairs

may void warranty coverage immediately.

Only approved replacement components should be used with Armstrong products.

Environmental Exposure

Long-term exposure to:

  • Excessive heat
  • UV radiation
  • Improper transport
  • Extreme impact
  • Poor storage conditions

can reduce product lifespan and performance.

Such damage is not considered a manufacturing defect.

Warranty Decision Authority

All warranty evaluations and decisions are made solely by Armstrong or authorized representatives based on inspection findings and policy guidelines.

Warranty approval is not automatic and depends on compliance with warranty conditions.

Limitation of Liability

Armstrong shall not be held responsible for:

  • Indirect damages
  • Consequential losses
  • Personal injury
  • Loss of use
  • Travel expenses
  • Lost business opportunities
  • Water access costs

Liability is limited solely to repair or replacement of eligible products under warranty terms.

International Warranty Support

Warranty support availability may vary depending on:

  • Customer location
  • Local distributors
  • Regional service centers
  • Shipping regulations

Customers are encouraged to contact their nearest authorized retailer for regional warranty assistance.

Commitment to Quality

Armstrong remains committed to producing premium-quality equipment engineered for exceptional durability, performance, and rider progression.

Our warranty program reflects our confidence in the products we design and the riders we proudly support worldwide.

Refund & Returns Policy

Customer Satisfaction Commitment

At ArmstrongWingFoil.com, customer satisfaction is extremely important to us. We aim to provide premium wing foiling products, reliable customer support, and a smooth purchasing experience for riders worldwide.

This Refund & Returns Policy explains the conditions, timelines, procedures, and limitations relating to product returns, exchanges, cancellations, and refunds.

By placing an order through ArmstrongWingFoil.com, customers agree to the terms outlined in this policy.

Return Eligibility

Customers may request eligible returns for products that:

  • Arrive damaged
  • Contain manufacturing defects
  • Were incorrectly shipped
  • Remain unused and unopened
  • Are returned within the approved return period

Returned items must remain in original condition including:

  • Original packaging
  • Protective materials
  • Product tags
  • Accessories
  • Manuals
  • Hardware components

Products showing signs of use may not qualify for refunds or exchanges.

Non-Returnable Items

The following items may not be eligible for return:

  • Used products
  • Water-exposed equipment
  • Customized products
  • Clearance items
  • Final sale products
  • Gift cards
  • Special-order items
  • Products damaged after delivery

For hygiene and safety reasons, certain wearable items may also be excluded from returns.

Return Request Timeframe

Customers should submit return requests within the designated return window after delivery.

Late requests may not qualify for approval unless required by applicable consumer protection laws.

Return Authorization Requirement

Before returning any product, customers must contact our support team to receive:

  • Return authorization approval
  • Return instructions
  • Shipping guidelines
  • Inspection requirements

Unauthorized returns may be rejected or delayed.

Damaged or Incorrect Orders

Customers receiving damaged, defective, or incorrect items should contact us immediately with:

  • Order number
  • Product photos
  • Packaging photos
  • Detailed issue description

Failure to report shipping damage promptly may affect claim eligibility.

Inspection Process

Returned products are inspected after arrival to verify:

  • Product condition
  • Eligibility status
  • Completeness
  • Signs of use or damage

Refunds or exchanges are processed only after inspection approval.

Refund Processing

Approved refunds are typically issued to the original payment method used during purchase.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • International transaction processing
  • Currency conversion procedures

Shipping fees may be non-refundable unless the return resulted from our error.

Exchange Policy

Eligible exchanges may be available for:

  • Incorrect sizing
  • Product compatibility concerns
  • Manufacturing issues
  • Shipping mistakes

Exchange availability depends on current inventory levels.

Customer Return Shipping Responsibility

Unless otherwise stated, customers may be responsible for:

  • Return shipping costs
  • Insurance fees
  • Customs charges
  • Packaging protection

We strongly recommend using tracked and insured shipping methods for all returns.

International Returns

International customers should be aware that:

  • Customs duties may apply
  • Import taxes are non-refundable
  • Return shipping times vary
  • Regional restrictions may affect processing

Customers are responsible for complying with local import and export regulations.

Order Cancellation Policy

Orders may only be canceled before shipment processing begins.

Once an order has shipped, cancellation requests may be treated as standard return requests subject to this policy.

Refused Deliveries

Packages refused upon delivery without prior authorization may be subject to:

  • Return shipping deductions
  • Restocking fees
  • Customs penalties

Customers are encouraged to contact support before refusing deliveries.

Restocking Fees

Certain returns may incur restocking fees depending on:

  • Product condition
  • Packaging status
  • Special-order classification
  • Regional distributor policies

Any applicable fees will be communicated during the return authorization process.

Fraud Prevention

ArmstrongWingFoil.com reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Abuse of return policies
  • Unauthorized chargebacks
  • Suspicious purchasing activity

Customer account restrictions may apply where necessary.

Limitation of Liability

ArmstrongWingFoil.com is not responsible for:

  • Delayed deliveries
  • Customs delays
  • Carrier-related damage after confirmed delivery
  • Third-party payment issues
  • Incorrect customer shipping information

Customers are responsible for providing accurate order details during checkout.

Product Care Responsibility

Customers should carefully inspect products immediately upon delivery and follow all recommended:

  • Assembly procedures
  • Maintenance guidelines
  • Safety instructions
  • Storage recommendations

Improper use or maintenance may affect return eligibility.

Policy Updates

ArmstrongWingFoil.com reserves the right to update or modify this policy at any time without prior notice.

Customers are encouraged to review this page periodically for the latest policy information.

Our Commitment

We remain committed to:

  • Fair return evaluations
  • Professional customer support
  • Transparent communication
  • Reliable service
  • Customer satisfaction

Our goal is to ensure every customer enjoys a smooth and trustworthy shopping experience with ArmstrongWingFoil.com.