Customer Satisfaction Commitment

At ArmstrongWingFoil.com, customer satisfaction is one of our highest priorities. We are committed to delivering premium wing foiling equipment, reliable customer support, and a secure shopping experience for riders worldwide. This Refund & Returns Policy outlines the procedures, conditions, timelines, and eligibility requirements for returns, refunds, exchanges, cancellations, and damaged shipments purchased through ArmstrongWingFoil.com.

By placing an order on ArmstrongWingFoil.com, customers acknowledge and agree to the terms described in this Refund & Returns Policy.

We encourage all customers to carefully review this policy before completing any purchase.

Return Eligibility

Customers may request a return for eligible products under the following conditions:

  • The item was received damaged
  • The wrong product was shipped
  • The item contains a verified manufacturing defect
  • The product remains unused and in original condition
  • The return request is submitted within the approved return period

To qualify for return approval, products must include:

  • Original packaging
  • Product tags
  • Manuals and accessories
  • Protective covers
  • Included hardware and components
  • Proof of purchase

Returned items must be free from:

  • Water exposure
  • Signs of installation
  • Cosmetic damage caused after delivery
  • Usage marks
  • Modifications or alterations

Products showing evidence of use may not qualify for refunds or exchanges.

Non-Returnable Products

Certain items are not eligible for return or refund including:

  • Used foils or boards
  • Water-exposed equipment
  • Customized or special-order products
  • Clearance and final sale items
  • Gift cards
  • Downloadable digital products
  • Products damaged by customer misuse
  • Items returned without authorization

For hygiene and safety reasons, some wearable accessories may also be excluded from return eligibility.

Return Request Timeframe

Customers must submit return requests within the specified return period following delivery confirmation.

Late requests may be denied unless otherwise required by applicable consumer protection laws.

We strongly encourage customers to inspect all products immediately upon delivery to identify potential issues as quickly as possible.

Return Authorization Process

Before returning any product, customers must contact ArmstrongWingFoil.com customer support to obtain:

  • Return authorization approval
  • Return instructions
  • Shipping guidelines
  • Return reference details

Unauthorized returns may be:

  • Refused
  • Delayed
  • Returned to sender
  • Subject to additional processing fees

Approval must be obtained before shipping any product back to us.

Damaged or Incorrect Orders

If a customer receives:

  • A damaged item
  • An incomplete order
  • An incorrect product
  • Shipping-related damage

they should contact customer support immediately with:

  • Order number
  • Product photos
  • Packaging photos
  • Shipping label images
  • Detailed description of the issue

Failure to report shipping damage promptly may affect eligibility for replacement or compensation claims.

Product Inspection Procedures

All returned items are professionally inspected after arrival to verify:

  • Product condition
  • Return eligibility
  • Signs of use
  • Packaging completeness
  • Reported defects or damage

Refunds, exchanges, or replacements are processed only after inspection approval.

ArmstrongWingFoil.com reserves the right to reject returns that fail inspection requirements.

Refund Processing

Approved refunds are generally issued to the original payment method used during checkout.

Refund processing times may vary depending on:

  • Payment provider processing
  • Banking institution timelines
  • Currency conversion procedures
  • International transaction systems

Customers should allow reasonable processing time for refunds to appear in their accounts.

Shipping fees, customs charges, and taxes may be non-refundable unless the return resulted from our error.

Exchange Policy

Eligible exchanges may be available for:

  • Incorrect sizing
  • Product compatibility concerns
  • Manufacturing defects
  • Shipping errors

Exchange approvals depend on:

  • Product availability
  • Inventory levels
  • Inspection results
  • Regional distribution policies

If the requested replacement item is unavailable, alternative solutions may be offered.

Customer Shipping Responsibility

Unless otherwise stated, customers may be responsible for:

  • Return shipping fees
  • Packaging protection
  • Shipping insurance
  • Customs duties
  • Import charges

We strongly recommend using:

  • Trackable shipping services
  • Insured shipping methods
  • Secure packaging materials

ArmstrongWingFoil.com is not responsible for returns lost or damaged during transit.

International Returns

International customers should understand that:

  • Customs processing may delay returns
  • Import taxes are generally non-refundable
  • Return shipping costs may be significant
  • Country-specific restrictions may apply

Customers remain responsible for complying with all local import and export regulations when returning products internationally.

Order Cancellation Policy

Orders may only be canceled before shipment processing begins.

Once an order has entered fulfillment or shipping stages, cancellation requests may no longer be possible and may instead fall under the standard return process.

ArmstrongWingFoil.com reserves the right to refuse cancellation requests for:

  • Custom products
  • Special-order items
  • Products already prepared for shipment

Refused Deliveries

Packages refused upon delivery without prior authorization may be subject to:

  • Return shipping charges
  • Restocking fees
  • Customs penalties
  • Carrier handling deductions

Customers should contact customer support before refusing any shipment to avoid unnecessary charges or delays.

Restocking Fees

Some approved returns may be subject to restocking fees depending on:

  • Product condition
  • Packaging status
  • Special-order classification
  • Regional distributor policies

Applicable fees, if any, will be communicated during the return authorization process.

Fraud Prevention Measures

To protect customers and business operations, ArmstrongWingFoil.com reserves the right to:

  • Refuse suspicious returns
  • Investigate fraudulent claims
  • Restrict abusive customer accounts
  • Deny unauthorized chargebacks

Customers engaging in fraudulent activities may face:

  • Account suspension
  • Permanent purchase restrictions
  • Legal action where applicable

Product Care Responsibility

Customers are responsible for:

  • Inspecting products upon delivery
  • Following setup instructions
  • Performing proper maintenance
  • Storing products appropriately
  • Using products safely

Damage resulting from improper care or misuse is not considered eligible for refund or return coverage.

Warranty-Related Returns

Products believed to contain manufacturing defects may require evaluation under the official Warranty Policy rather than standard return procedures.

Warranty inspections may involve:

  • Structural assessments
  • Usage evaluations
  • Technical review processes

Warranty approvals remain subject to final inspection decisions.

Shipping Delays and Carrier Issues

ArmstrongWingFoil.com is not responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Severe weather conditions
  • International logistics disruptions
  • Incorrect customer information

Delivery estimates are provided as general guidelines and are not guaranteed delivery dates.

Limitation of Liability

To the fullest extent permitted by law, ArmstrongWingFoil.com shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Lost profits
  • Delayed shipments
  • Travel expenses
  • Water access costs
  • Product misuse

Customer remedies are limited to the solutions described within this Refund & Returns Policy.

Policy Updates

ArmstrongWingFoil.com reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically to remain informed about current return procedures and policies.

Commitment to Fair Customer Support

Our goal is to provide:

  • Fair return evaluations
  • Professional customer service
  • Transparent communication
  • Reliable post-purchase support
  • Long-term customer satisfaction

We appreciate every customer who chooses ArmstrongWingFoil.com and remain committed to delivering premium products and trustworthy service to the global foiling community.

Contact Us

For questions regarding returns, refunds, exchanges, or order support, customers may contact ArmstrongWingFoil.com through the official customer support channels listed on the website.

Please include:

  • Full name
  • Order number
  • Product details
  • Description of the issue

Providing complete information helps us resolve inquiries faster and more efficiently.

Thank you for choosing ArmstrongWingFoil.com for your wing foiling and hydrofoil equipment needs.